Aftercare, handled.
The work after the work.
Aftercare for independent funeral homes. We handle the calls, the paperwork follow-up, and the resources every family deserves — quietly, in your firm’s name.
No demo software, no slideshow. Just a conversation.
You already know what aftercare should look like.
You meant to call the Hendersons on Tuesday. You meant to send the death certificate copies to the Patel family last week. You meant to check in on Mrs. Alvarez before the one-month mark, because that’s when it usually gets harder, not easier.
Then a removal came in at 4 a.m., a casket vendor missed a delivery, and the new arrangement office printer stopped working. The week ended. The follow-ups didn’t happen.
This is not a discipline problem. It’s an arithmetic problem. Aftercare done well takes six to ten hours per family across the months following the service, and there are not enough hours in your week for the families you’re already serving — let alone the next ones.
What Afterward does
Four things that happen for every family, every time.
- 01
Condolence call at day 7
A real voice on the phone, in your firm's name, checking in on the family. Not a script — a conversation, with a record of what was said back to you the next morning.
- 02
Paperwork follow-through
Death certificates, insurance forms, Social Security notification, the things families forget to ask about. We track what's outstanding and walk them through what's next.
- 03
Grief resources at the right moment
A handwritten-feel letter at week three. A grief group local to the family at week six. A note on the first holiday. Timed to the family, not to a calendar blast.
- 04
The annual remembrance
A call or letter on the anniversary of the death. The single most-requested aftercare touchpoint, and the one that almost never happens. It happens with us.
Your firm. Your name. Our hands.
You stay in front.
Every call comes from your firm’s number. Every letter is signed by you. Every email comes from your domain. Families know who is caring for them, and it is not a software company they have never heard of.
We stay behind.
You see every conversation we had, every form we sent, every response we got — in a weekly digest you can read in five minutes. Step in any time. Override anything. Delete anything. The work is yours, the time is ours.
One price. Per location. Month to month.
$400 per location, per month. No setup fees. No per-family charges. No annual contract. Cancel any month, with no questions and no hold music.
Twenty minutes. No software. No slides.
You tell us what aftercare looks like in your firm today. We tell you what it would look like with us, in plain numbers. If it earns its keep, we go from there. If it doesn’t, you’ve spent twenty minutes and we’ve both learned something.
Or email hello@afterward.us and we’ll write back the same day.